​Privacy Policy

What is the purpose of this policy?

The purpose of this privacy policy (hereinafter referred to as the “policy”) is to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of natural persons regarding the processing of personal data and the free movement of such data, the Organic Law on Data Protection and Digital Rights Guarantee, and other applicable regulations.

Its objective is to inform users of this website (hereinafter, “the site”) about the processing of personal data carried out by ENCAMINA in accordance with those individuals who provide their personal data through the personalized use or registration of the site’s services or any other action that involves the communication of their personal data to ENCAMINA.

Therefore, this Privacy Policy provides a general description of the aspects related to the processing of personal data resulting from the operation of ENCAMINA’s website, carried out by ENCAMINA as the data controller. It is supplemented by informative texts included in any data request forms on the website.

It is the user’s responsibility to read the aforementioned informative texts and consent request texts included in any data request forms on the site, as well as the content of this policy, before providing their personal data to ENCAMINA.

Is the processing of data mandatory?

No, unless the user decides to use a form or service on this website that requires the communication of personal data.

When a user must communicate their personal data to ENCAMINA through the forms published on the site, if the user does not provide all the data requested in each form or, if applicable, does not provide those marked with an asterisk for mandatory completion, ENCAMINA will not be able to adequately address the user’s request or guarantee the use and enjoyment of the requested service.

The conditions for processing personal data communicated to ENCAMINA through data collection forms are expressly established in each form, and, subsidiarily, what is established in this policy applies.

However, in cases where the user does not agree with this policy or the specific conditions of a form or service, they should not access or use any service on the site that requires the communication of their personal data to ENCAMINA.

What legislation applies to data processing?

Se informa a la persona usuaria que cualquier tratamiento de datos personales quedará bajo el ámbito de aplicación de la legislación vigente en España en materia de protección de datos, concretamente al amparo del Reglamento Europeo de Protección de Datos (en adelante RGPD) y Ley Orgánica de protección de datos y garantía de los derechos digitales (en adelante LOPDGDD).

What is considered personal data?

Users are informed that any processing of personal data will be subject to the current legislation in Spain regarding data protection, specifically under the European General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Digital Rights Guarantee (LOPDGDD).

Who is responsible for the processing?

The entity responsible for the processing of personal data carried out through the website or as a result of the use of its services is:

ENCAMINA, S.L. (referred to hereafter as ENCAMINA) with the following contact details:

Mailing address: Avenida Jerónimo Roure No. 49, 46520 Sagunto, Valencia

Email address for contact: encamina@encamina.com


How to ensure the accuracy and truth of the personal data being processed?

In cases where the user provides their personal data to ENCAMINA, they are required to provide accurate, up-to-date, and correct data that corresponds to their own identity. Users are responsible for any data and information about third parties that they provide for the use of the services available through the site. ENCAMINA is exempt from any responsibility in this regard.

When personal data is collected or provided directly by the user, according to the current regulations, the data provided by the user will be considered accurate unless the user updates or corrects it.

It is the responsibility of the user to keep the personal data they provide to ENCAMINA up to date.

What are the legal bases and purposes of personal data processing?

Users accessing the site and voluntarily providing personal information for personalized browsing on the site, contacting ENCAMINA, or using any service that requires the communication of data to ENCAMINA, are informed of the following purposes and legal bases of the processing carried out by ENCAMINA:

  • Based on the user’s consent or authorization provided when supplying their data or, where applicable, by checking the boxes provided for this purpose, ENCAMINA will process the data for the following purposes:

Contacting ENCAMINA: When users use the services provided for this purpose to contact ENCAMINA (through forms, telephone, postal mail, email, online communication), ENCAMINA will process their personal data to handle and manage the response to the user’s communication and provide the requested information or address their request.

Sending commercial communications: If the user expressly authorizes it or provides their explicit consent, ENCAMINA will process their data to send them advertising information, newsletters, news, newsletters, offers, and promotional content related to the activities and services developed by ENCAMINA in connection with their business.

  • Based on the contractual relationship established between ENCAMINA and the user who registers on the site, ENCAMINA may process the user’s data for the following purposes:

Request for registration, registration process, account creation, provision of services associated with user registration, and sending service communications.

User and customer service from ENCAMINA.

Where applicable, account deletion at the user’s request.

Account suspension in cases where the account is used in violation of the site’s terms and conditions, privacy policy, general terms of use, specific terms that have been accepted, or in cases where the account has been created for fraudulent or deceptive purposes, violates the copyright, trademarks, and other intellectual property and industrial property rights of third parties, or violates the rights of third parties or entities.

  • Based on the legal obligations, ENCAMINA may process the user’s data for the following purposes:

Exclusion from sending commercial and advertising communications: When the user requests to unsubscribe from the service of sending commercial and advertising communications, ENCAMINA will process their data to retain the necessary information to identify them and take the necessary measures to prevent the sending of commercial and advertising communications.

In any case, the user will be informed that the purposes of processing their personal data collected through the forms published on the site will be explained through informative texts published in the forms themselves. When required, as mentioned above, ENCAMINA will request the user’s consent for the processing of their personal data through the boxes provided for this purpose.

To Whom Do We Disclose the User’s Personal Data?

Based on legal obligations, the personal data of the user will be disclosed to third parties when there is a legal obligation to communicate it to the competent public authorities for matters of jurisdiction and to respond to their requests.

In such cases, the recipients of the data may include, but are not limited to, administrative bodies, authorities responsible for data protection, consumer protection, telecommunications, and the information society, judges, the public prosecutor, and courts.

ENCAMINA is not responsible for the processing of data by third-party recipients of the data. These recipients, in any case, become new data controllers and are responsible for complying with the obligations established by current regulations.

Additionally, third-party service providers, acting as data processors, may be recipients of the data to provide services that support data processing activities. This is always done on behalf of ENCAMINA and requires the prior signing of a data processing agreement with sufficient security, confidentiality, data return or destruction, and compliance with the instructions given by ENCAMINA for processing.

These categories of third parties include hosting service providers for the website, providers of electronic and commercial communications services, providers of maintenance and IT support for this website, and others.

Do We Conduct International Data Transfers?

No, ENCAMINA does not conduct international data transfers.

How Long Will We Retain Personal Data?

The personal data provided by the user to ENCAMINA will be retained for the periods established in the applicable current regulations for legal compliance and accountability.

What Rights Can the User Exercise?

The user has the right to request from ENCAMINA the rights of access, rectification, opposition, deletion, restriction, portability, the right not to be subject to decisions based solely on automated processing of personal data.

The user also has the right to withdraw the consent given for processing at any time. This does not affect the legality of the processing based on consent before its withdrawal, in cases where the legal basis for processing their personal data is the user’s authorization or consent.

To exercise any of these rights, the user should send a written request to ENCAMINA, specifying the right being exercised, to one of the following addresses:

Mailing address: Avenida Jerónimo Roure No. 49, 46520 Sagunto, Valencia

Email address for contact: encamina@encamina.com


If necessary, ENCAMINA may request a copy of the user’s national identity document or another legally valid document to verify their identity.

To Whom Can the User Address Data Protection Rights Requests?

In any case, the user is informed of their right to file a complaint with the Spanish Data Protection Agency (AEPD), especially when the user believes their rights have been violated and has not obtained satisfaction from ENCAMINA in exercising these rights.

The user can contact the AEPD through www.agpd.es or at the following address: C/ Jorge Juan, 6, 28001 – Madrid, and/or by phone at 912 663 517. However, voluntarily and before filing a complaint with the AEPD, the user may contact ENCAMINA via email at encamina@encamina.com to seek a resolution.

What Other Rights Does the User Have Regarding Electronic Commerce and Electronic Commercial Communications?

ENCAMINA informs the user that, if they have expressly authorized the receipt of commercial advertising communications, newsletters, news, promotional offers, or other similar communications, they have the right to object to the processing of their data for promotional purposes related to the receipt of commercial advertising and advertising communications, as provided by Articles 21 and 22 of the Law on Information Society Services and Electronic Commerce. They also have the right to withdraw their consent at any time with a simple notification of their intent.

To exercise this right, the user may request the cessation of communications through the valid [4] email address included in each communication, or by sending their request to the email address: encamina@encamina.com

ENCAMINA will comply with the request, retaining the minimum necessary data to take the necessary measures to prevent the sending of such commercial communications.

How Do We Handle Personal Data on Our Official Social Media Sites?

Social media are services provided by third-party providers that allow the user to participate in a virtual community with other users, where they can create their own public profile to create and share content, information, and personal data with other users on the network.

On social media, pages, accounts, or profiles can be created for personal and/or commercial purposes. The operation of the social media is primarily governed by the conditions set by the owner and/or provider of the social network, and secondarily, in the case of pages, accounts, or profiles with commercial purposes, by the terms and conditions set by the person responsible for the commercial account or profile, who may also be responsible for processing data in the corresponding social network.

ENCAMINA has profiles on some social media platforms, which are linked and accessible to users through the corresponding icons and links on the website.

Users can follow us and become fans of the official ENCAMINA pages on the mentioned social media.

The user is informed that the processing of data through the pages, profiles, or accounts of ENCAMINA on social media will be governed by the corresponding policies and conditions of the official page as well as by the provider and owner of each social media platform, where applicable.

How Do We Protect Personal Data Posted on This Website?

Regarding the personal data that may be published on the ENCAMINA website, the user is informed that such data is part of one or more data processing operations owned and managed by ENCAMINA. These data have been incorporated with a legitimate and informed legal basis for the individuals and cannot be freely processed or reproduced by the user or other third parties, even when referring to the source of such data. The data may not be used without the prior authorization and informed consent of the data subjects, or another legitimate legal basis, and ENCAMINA cannot be held responsible for uses by the user or other third parties that violate the conditions and regulations.

The personal data published on the ENCAMINA website may include, without limitation, any numerical, alphabetical, graphic, photographic, acoustic, or any other information concerning identified or identifiable individuals, such as names, surnames, images, or other data and information.

Therefore, all personal data, including images, videos, texts, data, and any other information published on our website about identified and/or identifiable individuals, can only be used by the user for the purpose of participating and enjoying the site and its services, as established in this policy or, in some cases, the specific conditions that govern a particular service. Any other uses, including incorporating images or data into files or processing and/or creating databases of individuals, sending advertising, or transferring data to third parties, are expressly prohibited without the prior informed consent of the data subject or another legitimate legal basis. ENCAMINA is not responsible for the user’s or other third parties’ use that contradicts the conditions and other regulations outlined in this document.

Do We Use Cookies and Data Storage and Retrieval Devices on User’s Terminal Equipment on This Site?

ENCAMINA employs cookies and data storage and retrieval devices on the user’s terminal equipment when the user browses the site.

These cookies and data storage and retrieval devices are used by ENCAMINA under the conditions described in its Cookie Policy.

How Often Do We Update This Policy?

ENCAMINA will update this privacy and personal data processing policy to adapt it to legal changes and changes to the website.

It is the user’s responsibility to periodically access ENCAMINA’s privacy policies published in order to be aware of the latest version at all times.

Contact Information

For any inquiries regarding this Privacy Policy, the user can contact ENCAMINA via electronic means at encamina@encamina.com.